Unable to Negotiate a compatible set of protocols??
Do you have the correct protocol installed?
In Dial-Up Networking, use the right mouse button to click the connection for your Internet
service provider. Click Server Type, and then click the following check boxes to clear
them:
Under Allowed Network Protocols
- NetBEUI
- IPX/SPX Compatible
By default, Windows 95 Dial-Up Networking connections bind the
NetBEUI, IPX/SPX, and TCP/IP protocols to the dial-up adapter.
Verify that the TCP/IP protocol is installed in Network properties. If the TCP/IP protocol is not
installed, follow these steps:
1. In Control Panel, double-click Network.
2. Click the Configuration tab.
3. Click Add, click Protocol, and then click Add.
4. In the Manufacturers box, click Microsoft. In the Network Protocols box, click
TCP/IP, and then click OK.
If you want to connect only to the Internet, you need only the
following network components:
- Client for Microsoft Networks
- Dial-Up Adapter
- TCP/IP
To remove a component, click the component, and then click Remove.
NOTE: You can have additional protocols bound to the dial-up adapter if
you need them for connection to other Dial-Up Networking servers.
Do you have a network adapter installed and bound to the TCP/IP protocol?
If a network adapter is installed, try removing the binding for TCP/IP
from the network adapter. If this works, and you have other protocols installed,
you can leave TCP/IP unbound from the network adapter.
If this is the only protocol you have installed, you must bind the TCP/IP protocol to the
network adapter before you can use the network.
To unbind TCP/IP from your network adapter, follow these steps:
1. In Control Panel, double-click Network.
2. Click the network adapter, and then click Properties.
3. Click the Bindings tab.
4. Click the TCP/IP check box to clear it.
5. Click OK, and then click OK.
6. Restart the computer.
I removed TCP/IP from my network adapter and now it works.
TCP/IP is not bound to the network adapter.
Microsoft Internet Explorer Troubleshooter
Do you have a network adapter installed and bound to the TCP/IP protocol?
If a network adapter is installed, try removing the binding for TCP/IP
from the network adapter. If this works, and you have other protocols installed,
you can leave TCP/IP unbound from the network adapter.
If this is the only protocol you have installed, you must bind the TCP/IP protocol to the
network adapter before you can use the network.
To unbind TCP/IP from your network adapter, follow these steps:
1. In Control Panel, double-click Network.
2. Click the network adapter, and then click Properties.
3. Click the Bindings tab.
4. Click the TCP/IP check box to clear it.
5. Click OK, and then click OK.
6. Restart the computer.
I removed TCP/IP from my network adapter and now it works.
TCP/IP is not bound to the network adapter.
Microsoft Internet Explorer Troubleshooter
Do you have the correct server type selected?
Make sure you have the correct server type (PPP, SLIP, or RAS) selected in the connection's properties.
To verify your server type, follow these steps:
1. Double-click the My Computer icon on the desktop.
2. Double-click the Dial-Up Networking icon.
3. Use the right mouse button to click the connection for your Internet service provider,
and then click Properties on the menu tha appears.
4. Click the Server Type button.
5. Verify that the correct server type is selected in the Type Of Dial-Up Server box.
Do you have global TCP/IP settings set in Network properties?
Determine if the global TCP/IP settings conflict with the TCP/IP
settings for the connection used to connect to your ISP. To do so,
follow these steps:
NOTE: Make sure to make a note of any settings that you remove while
performing the following steps. If your computer is connected to a
network and you are using the TCP/IP protocol to access the network
(in addition to the Internet), you may need to replace the settings
after the problem has been resolved.
1. In Control Panel, double-click Network.
2. Click the TCP/IP protocol, and then click Properties.
3. If the Specify An Address option is selected on the IP Address tab
and an IP address has been entered in the IP Address box, remove the
IP address from the IP Address box.
4. Click the Gateway tab, and then remove all gateways from the
Installed Gateways list.
5. Click the DNS Configuration tab. If the Enable DNS option is
selected, click Disable DNS.
If these steps resolve the problem, the global TCP/IP settings that you
removed conflict with the TCP/IP settings for the connection used to
connect to your ISP. If your computer is not connected to a network, or
you are not using the TCP/IP protocol to access the network, you do not
need to perform any additional steps to troubleshoot this problem. The
TCP/IP settings that you removed do not need to be replaced.
However, if your computer is connected to a network and you are using
the TCP/IP protocol to access the network, you may be unable to access
the network until you replace the TCP/IP settings that you removed. To
prevent this problem from reoccuring when you replace the settings,
contact your system or network administrator to verify that the
settings are accurate.
Is a terminal window required after dialing?
Perform the following steps to enable a terminal login after dialing:
1. Click the Start button, point to Programs, point to Accessories, and
then click Dial-Up Networking.
2. Use the right mouse button to click the connection, and then click
Properties on the menu that appears.
3. On the General tab, click Configure.
4. On the Options tab, click "Bring up terminal window after dialing."
5. Click OK until all dialog boxes are closed.
When you connect, enter your user name and password as prompted by your
provider.
Is a static IP address required for this connection?
Most providers dynamically assign an address, but a few do not. To see if
your provider did not assign an address, check the Ppplog.txt file.
If you cannot locate the Ppplog.txt file, follow these steps to record a
log file:
1. Click the Start button, point to Settings, and then click Control Panel
on the menu that appears.
2. Double-click the Network icon, and in the Network dialog box, double-
click Dial-Up Adapter.
3. In the Dial-Up Adapter Properties dialog box, click the Advanced tab,
and then click Record A Log File.
4. Retry the connection to create a new Ppplog.txt file.
5. Open the Ppplog.txt file and search for the following error message:
IPCP: No addresses negotiated
If you see this message you must obtain an IP address from your Internet service provider. Then,
you can set the IP address for the provider as follows:
1. In the Dial-Up Networking window, use the right mouse button to click the
connection for which you want to specify an address, and then click
Properties on the menu that appears.
2. Click Server Type, and then click TCP/IP Settings.
3. Type the IP address in the space provided.
Try removing and reinstalling the TCP/IP protocol. Did this work?
To remove and reinstall TCP/IP, follow these steps:
NOTE: Before removing TCP/IP, it is a good idea to make sure you have your Windows 95 disks or
CD-ROM available in case they are requested during the reinstall process.
1. In Control Panel, double-click Network.
2. Click the dial-up adapter and then click Remove. This removes the adapter and
everything associated with it, including TCP/IP.
3. Click OK.
4. Restart the computer.
To set up the dial-up adapter, follow these steps:
1. In Control Panel, double-click Network.
2. Click Add, click Adapter, and then click Add.
3. In the Manufacturer box, click Microsoft. In the Network Adapters box, click
Dial-Up Adapter, and then click OK.
4. Check to see if TCP/IP is installed in the network components box.
If it is not, follow these steps:
a. Click Add, click Protocol, and then click Add.
b. In the Manufacturer box, click Microsoft.
c. In the Network Protocols box, click TCP/IP.
d. Click OK.
5. Click OK. When you are prompted to restart your computer, click Yes.